How it works

How it works: find the cause, fix it, then insulate

From what you’ve noticed to a dry, insulated loft, here’s what happens.

Illustration: talking a loft job through at the door

  1. Tell us what you’ve noticed

    Pick the problem on the form. If you’re not sure, choose “Not sure yet” and describe what you’ve seen.

  2. We get in touch

    We call or email to ask a few questions about what you’ve seen and arrange a loft check.

  3. We find the cause

    We check the insulation, timbers, felt, eaves and anything venting into the loft, and take photos.

  4. Your quote, in writing

    What we found, what we’ll fix, what we’ll remove and lay, and the price. Nothing is agreed yet.

  5. You decide

    Read it and ask questions. Go ahead only if you’re happy.

  6. Fixed, then insulated

    The cause is put right first, then the loft is insulated. Waste is bagged and taken away.

Nothing starts until you’ve read it

Your quote says what we found and what’s causing it, what we’ll fix, what comes out, what goes in and how deep, and what happens to the waste. Then the price.

If we find something unexpected once we’re up there, we stop and tell you before anything changes.

Good questions to ask any installer

  • What do you think is causing the problem?
  • Does the old insulation need to come out, and why?
  • How will you keep the eaves clear and the loft ventilated?
  • Will you insulate and draught-proof the loft hatch?
  • How long will the work take, and will you take the waste away?

Common questions

How much does a quote cost?
Nothing. Quotes are free and there is no obligation to go ahead.
Do you need to come to my house?
For most jobs, yes, once, so we can see the loft before giving you a final price. For some simple jobs we can quote from photos.
How long does the work take?
Most lofts take a day or less. Removing old insulation, boarding or difficult access can take longer. Your quotation gives a time estimate.
Do I need to be at home?
Someone needs to let us in and show us the loft hatch. You don’t need to stay in the room.
Is the work guaranteed?
Eligible installations come with a written guarantee of up to 5 years. Your quotation says whether one applies, how long it runs, what it covers and anything you need to do to keep it valid.
Who does the work?
Our experienced loft insulation installers.
What if I’m not happy with something?
Tell us straight away and we will put it right where we can. Our complaints page explains the process.

Tell us what you’ve found. We’ll find the cause.

Describe the problem and we’ll look, explain it and quote the fix in writing. Free.

Check my loft
Check my loft